Most small business owners who look into WordPress end up spending more time than they expected on server configurations, plugin conflicts, and security updates, none of which help a single customer find them. The assumption is that self-hosting gives you more power and control. For most small businesses, it gives you more work.
WordPress.com is the managed version of the same platform, run by Automattic, the company founded by WordPress's co-creator. You get the same publishing tools, the same plugin library (including Yoast, WooCommerce, and everything else from the WordPress.org directory on paid plans), and the same SEO foundations. Automattic's team handles the hosting, security, backups, and updates.
WordPress.com includes a free domain in the first year on paid plans, and the current deal gets you started with a professional address without paying extra on top of the monthly subscription.
For most small business owners, that's the sensible starting point. The case for self-hosting is a case for flexibility and control, and both are genuinely valuable if you have the technical knowledge to use them. If you don't, self-hosted WordPress is mostly extra overhead.
As of April 2026, Automattic opened plugin access to all paid plans, starting from the Personal tier. Previously, installing plugins was a Business-plan-only feature, so anyone wanting a contact form, a booking system, or an SEO plugin had to pay for the top tier. That restriction is now gone.
From the entry-level paid plan upwards, you have full access to the WordPress.org plugin directory, with over 60,000 plugins covering virtually any function your site could need. In practice, a small business on the Personal plan (roughly £4 a month on annual billing) can install Yoast SEO, a contact form plugin, Google Analytics, and a booking tool, all without upgrading. That's a capable website for less than a monthly phone contract.
The Business plan adds developer tools: SFTP and SSH access, a staging environment, WP-CLI, and GitHub deployments, for those who need them. The Commerce plan adds the full WooCommerce stack for online selling. You don't need either to have a professional, plugin-enabled WordPress site.
Ask small business owners who manage their own WordPress hosting what frustrates them most, and the answers are consistent: unexpected downtime, errors after plugin updates, and genuine uncertainty about whether their backups are actually working. These aren't edge cases. They're regular occurrences for self-hosters who don't have dedicated technical help.
WordPress.com removes that anxiety at the infrastructure level. Uptime is managed by Automattic. Backups run automatically on all paid plans. Business and Commerce plans include real-time backups with one-click restore, so if something breaks immediately after a change, you can roll back in minutes. Security scanning via Jetpack runs continuously. You don't configure any of it.
The support difference is also real. With self-hosted WordPress, you rely on forums, documentation, and your own troubleshooting when something breaks. On WordPress.com, Automattic's Happiness Engineers are available by email on entry plans and live chat on Business plans and above. They handle technical questions, plugin issues, and site configuration, and they know the platform well.
For a small business where the owner is also the IT department, a twenty-minute live chat that fixes a problem is worth considerably more than an afternoon lost to forum threads.
There is a stronger case for WordPress.com than simply avoiding server headaches. It's about what you can focus on instead.
Content marketing and a strong web presence are genuinely valuable for small businesses, and WordPress's publishing tools are the best available for that purpose. The Gutenberg block editor is mature and capable, the SEO foundations are solid, and the platform's track record with search engines is well established. Sites built on WordPress tend to rank well not through any magic, but because a huge proportion of well-maintained content on the web runs on it.
WordPress.com gives you all of that. You can write and publish, install the SEO tools you need, connect analytics, set up a contact form, and build out your pages without ever thinking about server configurations or plugin update conflicts.
When your business grows and your needs become more sophisticated, the plan structure is designed for that progression. You're not locked in, and you're not starting over. You're on the same platform, with access to more of it. If you eventually reach the point where you need SFTP access, a staging environment, or a custom server configuration, the Business plan gives you that without a migration.
For most small business owners who want to build something credible online, WordPress.com is the right call. If you have genuine technical experience and want full server-level control, self-hosting earns its complexity. If you don't, the managed version gives you everything that matters.
